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Welcome to the UK Trade Windows Limited Terms & Conditions. By accessing this
website and/or placing an order, you agree to be bound by these terms and
conditions as set out below.
Privacy Policy
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but UK Trade Supplies. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party we will have their name and address. Information is only used to help us deliver the parcels and contact you.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.uktradewindowsonline.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.
If you are worried about anything to do with our site, please phone us on 020 8504 6766 and we'll be glad to talk through any issues with you.
What we do with your information
We may offer you a reward for purchases or make an offer we think you might like based on your order history. This is only emailed to you if you have opted in to receive these mail campaigns at the point of payment for your order.
If you do not wish to receive such emails simply click on unsubscribe@uktradewindowsonline.com and send us the email address to unsubscribe
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, Fed Ex and TNT. Your Consent By using our web site you consent to us using the personal information you have given UK Trade Supplies and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 020 8504 6766 and we'll be glad to talk through any issues with you.
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Returns/Guarantees Policy
No Quibbles Guarantee
Our "no quibbles" guarantee means that if your purchase ordered is faulty or defective you must return it to us unused and in its original condition within 21 days for a prompt replacement, exchange or refund.
Returns
How do I return an item? Simply call us on 020 8504 6766 , and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. wrapping. The item(s) must be returned within 30 days of purchase.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to UK Trade Supplies Ltd within 21 days a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by UK Trade Supplies Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.
Please note, in all instances UK Trade Supplies Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
UK Trade Supplies takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 020 8504 6766, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!
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Delivery
UK Trade Supplies will undertake any deliveries themselves FREE of charge for orders that are over £500 within the area surrounded by the M25 motorway . Any deliveries that are further afield or less than £500 will need to be costed and agreed with by UK Trade Supplies. Alternatively collection of the item(s) is always available. Please contact us on 020 8504 6766 for further information.
Conditions of Website Use
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the "confirm order" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an Order Acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from UK Trade Supplies.
As your product is shipped from our warehouse we will send you a Despatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
The product(s) you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing, product or offer description error
You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, UK Trade Supplies IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, UK Trade Supplies DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither UK Trade Supplies nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, UK Trade Supplies does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of UK Trade Supplies, its affiliates, directors, employees or other representatives.
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UK Trade Supplies Guarantee
ALL PRODUCTS MANUFACTURED BY UK TRADE SUPPLIES LIMITED CARRY A 10-YEAR GUARANTEE AGAINST CRACKING, CRAZING, DISCOLOURATION AND SHRINKAGE UNDER NORMAL USE AND CONDITIONS (THIS INCLUDES FOILED PRODUCTS).
ALL HANDLES, HINGES, FRICTION STAYS AND HARDWARE ITEMS WILL BE GUARANTEED FOR THE MINIMUM OF TWELVE MONTHS OR THE MANUFACTURERS GUARANTEE PERIOD.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE PRESENT LAW.
UK TRADE SUPPLIES LTD. RESERVE THE RIGHT TO CHANGE THE SPECIFICATION OR GUARANTEE PERIOD OF ANY PRODUCT OR COMPONENT AT ANY TIME.
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DURAFLEX
PRODUCT GUARANTEE
WHITE PVC-U PROFILE
We guarantee our white PVC-u profile in normal use for 10 years (from date of despatch) from any fault which appears and which is due to defective materials or workmanship.
If such a fault occurs, we will make good such PVC-u profile (by repair or replacement at our discretion) free of charge following a satisfactory site inspection and report.
If an identical product is not available an alternative will be provided.
This guarantee applies only to the PVC-u profile referred to above and excludes any installation works and any indirect or consequential costs arising whether from the use, replacement or repair of these materials or otherwise.
This guarantee does not apply to:
• Normal wear and tear.
• Any materials which have been the subject of accidental damage, damage by misuse or damage through assembly or installation.
• We guarantee that UK Trade Supplies profile is colourfast in accordance with the current British Standards methods of measurement and will not exceed grade 3/4 on the ‘Grey scale’.
• Where written notice of a fault is not provided by the customer to UK Trade Supplies Limited promptly after the customer is or ought reasonably to have been aware of it.
• Any products supplied outside the United Kingdom and Republic of Ireland.
• Any product where payment in full has not been received by UK Trade Supplies Limited.
This guarantee is given for the benefit of both customers purchasing profile from us in the course of a business or as a consumer.
IN RELATION TO CUSTOMERS PURCHASING PROFILE FROM UK TRADE SUPPLIESLIMITED IN THE COURSE OF BUSINESS THIS WARRANTY IS IN LIEU OF AND SHALL SO FAR AS LEGALLY POSSIBLE REPLACE AND EXCLUDE ALL COMMON LAW, STATUTORY OR OTHER WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED. SAVE AS SPECIFICALLY MENTIONED ABOVE, UK TRADE SUPPLIES LIMITED DOES NOT ACCEPT ANY LIABILITY, WHETHER IN TORT OR CONTRACT OR WHATSOEVER OR HOWSOEVER ARISING.
THIS WARRANTY DOES NOT IN ANY WAY AFFECT THE STATUTORY OR OTHER RIGHTS OF A CONSUMER.
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DURAFLEX
10 YEAR PRODUCT GUARANTEE
FOR
FOILED PRODUCTS
PVCu foiled profiles manufactured by UK Trade Supplies Limited carry a guarantee of ten years against defect and discoloration. Liability with respect to claims arising is limited to the free replacement of the profile which is defective, other direct, indirect, consequential charges and loss of profits are not accepted.
The foiled surface of UK Trade Supplies profile has a colourfastness to din reference 54001 which states the colour will not fall below grade 3 of the ‘Greyscale’.
Foiled profile must be manufactured and installed with due consideration given to increased heat gain and thermal movement and UK Trade Supplies guidelines.
The guarantee is granted subject to the following conditions:-
• The installation shall be restricted to the area of Middle and Northern Europe (North of latitude 46 degrees North) and mainland Italy at elevations below 1800 metres above sea level.
• The profile should not be submitted to sustained temperature greater than 50ºC.
• Notice of claims shall be given in writing to UK Trade Supplies at its corporate address within 7 days of discovery of the said defect.
• The customer is obliged to supply all documents concerning the non-conforming product.
• The claimant shall allow reasonable access for the inspection and rectification (if any) of the installation.
If faults occur:-
• We will, using all reasonable skill, care and diligence, make good such profile (by repair or replacement at our discretion) free of charge following a satisfactory site inspection and report.
• If an identical product is not available an alternative of similar or higher specification will be provided.
• The guarantee applies to the profile referred to above and excludes any installation works or any indirect or consequential costs arising whether from use, replacement or repair of these materials or otherwise.
• If a representative from UK Trade Supplies has made a site visit and the claim is not justified then all costs incurred will be re-charged accordingly.
Technical points:-
• It is extremely important to provide adequate ventilation through all profiles allowing for a constant airflow.
• Install the products at normal ambient temperatures between 5ºC and 25ºC.
• Ensure products are not left in direct sunlight prior to fixing and stored flat and undercover.
• Ensure UK Trade Supplies recommended fixing centres are observed for coloured profiles.
The Guarantee does not apply to:-
• Normal wear and tear.
• Any materials which have been the subject of accidental damage, damage by misuse or damage through assembly or installation.
• Any product when payment in full has not been received by UK Trade Supplies.
• Products that have not been installed to UK Trade Supplies Technical Recommendations.
This guarantee is given for the benefit of both customers purchasing products from us in the course of a business or as a consumer.
In relation to customers purchasing profiles from UK Trade Supplies Limited in the course of business this guarantee is in lieu of and shall so far as legally possible replace and exclude all common law, statutory or other warranties or conditions whether express or implied. As specifically mentioned above, UK Trade Supplies Limited does not accept any liability, whether in tort or contract or whatsoever or howsoever arises.
This guarantee does not in any way affect the statutory or other rights of a consumer.
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