Welcome to the UK Trade Windows Limited Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

• Returns/Refunds and Compalaints
• Delivery
• Uk Trade Supplies Guarantee
• Liniar Product Guarantee - White PVC-u Profile
• Liniar Product Guarantee - for foiled products

 

Returns, Refunds and Complaints

 

Amendments or Cancelations

All amendments or cancellations of orders must be made within 24hours of us receiving the order.

 

No Quibbles Guarantee

Our "no quibbles" guarantee means that if your purchase ordered is faulty or defective you must return it to us unused and in its original condition within 21 days for a prompt replacement, exchange or refund.

 

Returns

How do I return an item? Simply call us on 020 8504 6766 , and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. wrapping. The item(s) must be returned within 30 days of purchase.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

 

Refunds

Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to UK Trade Supplies Ltd within 21 days a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by UK Trade Supplies Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances UK Trade Supplies Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

 

Complaints

UK Trade Supplies takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 020 8504 6766, where our customer support team will gladly be of assistance. All your feedback is appreciated, although we prefer good news!

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Delivery

UK Trade Supplies will undertake any deliveries themselves FREE of charge for orders that are over £500 within the area surrounded by the M25 motorway . Any deliveries that are further afield or less than £500 will need to be costed and agreed with by UK Trade Supplies. Alternatively collection of the item(s) is always available. Please contact us on 020 8504 6766 for further information.

A full list of delivery cost is available by following this link: Delivery costs »

 

UK Trade Supplies Guarantee

Considering Glazed Products for Your New Building or Development?

When considering which glazed products to order for your new building or development, the guarantee is often the last thing to be considered.

But ensuring you help homeowners to avoid future call backs to different companies could make their lives much easier – why buy from different places when a one-stop-shop carries a single guarantee? It’s important to choose a range that can offer everything you need; not only making it easier to deal with a single supplier, but for ease of handover to the consumer.

The UK Window Marketplace

According to the 2014 Insight Report, there are currently 1,534 window fabricators of uPVC windows in the UK. Many of these not only manufacture a wide range of window styles, but also offer complementary products such as the ever-popular bi-folding doors, sliding patio doors and conservatory or lantern roofs, in a variety of colours and woodgrain-effect foils.

One Stop Shop

The more forward-thinking window fabricators are now also offering installation products such as matching trims and sealants – so when you order your windows and doors, you can also choose accessories to finish off the installation in style.

The benefit of buying everything from one place doesn’t just make life easier for the purchaser – as long as the main window profile, or system, is the same, the consumer also benefits from having one set of maintenance and care instructions, together with one point of guarantee in the unlikely event that anything goes wrong in the future.

Liniar Launch

Already well-known across the fenestration industry for innovative energy efficient windows and doors, the award-winning Liniar brand has announced the launch of a range of installation products. Exclusively available from Liniar window fabricators, the new product range addresses the need for a single source and point of guarantee for window installations.

Fully Matching

From plain or coloured foam trims, made using the same lead-free uPVC as the Liniar window system, to high-quality silicone sealants, installers can rest assured that everything matches. And with carefully selected Liniar Approved window boards, cleaners, adhesives, glazing packers, fixings, tools, and other accessories available in the range, Liniar fabricators truly can provide a ‘one stop shop’ for building projects.

Full Suite of Products

Since the launch of its revolutionary multi-chambered, highly energy-efficient window range in 2008, the Liniar range has grown to encompass a full suite of matching products. These include the innovative ModLok™ bi-folding door (up to 7 panes wide), the ModLok™ sliding patio door (up to 4 panes wide), French, stable and residential doors, conservatory and lantern roofs… all offering unparalleled thermal benefits and low U-values.

A World of Colour

Coloured windows have been growing at a rapid pace within the new build market, as developers and self-builders seek to differentiate their properties from the masses. Liniar offers the widest range of stocked colours for its products, meaning lower lead times for customers and consumers alike – and as its woodgrain-effect foils are factory fitted on site in the UK, it can respond to special orders more quickly.

Ongoing Support

Installation guides and videos are available on the Liniar website, together with downloads including a full guide to operations and maintenance for Liniar products - enabling builders to leave homeowners with the certainty of a fully matching installation with a single point of guarantee.

Find out more at www.liniar.co.uk/supplies or contact your nearest Liniar fabricator for more information about Liniar products.